Author: cpsadmin

Announcing New Service and Rental Rate Adjustments

Jeremy Lewis, President, Clifford Power Systems, Inc.

Important Updates Coming Your Way

To all our valued clients and team members, I’m writing to inform you of upcoming adjustments to our Service and Rental Rates. We’re constantly striving to align our offerings with the needs of our customers and the demands of the market. In pursuit of this goal, we’re implementing new rates effective March 1, 2024.

Service Rates Update

Our IT team is diligently working to integrate the new Service Rates into our system. We understand the importance of transparency and accessibility of this information. Thus, we have ensured that the updated Service Rates sheet is readily available in multiple shared locations within our network:

• O:\Service\Shared\Start Up Pricing & Service Rates
• O:\TechnicalSupport\Shared\SVC_Tech_CliffordPower
• O:\SalesService\Shared\Pricing Tools & Forms – Service
• O:\SalesRental\Shared\3. Pricing Tools & Forms
• O:\MajorAccounts\Shared

We encourage all relevant departments to familiarize themselves with these updates to ensure seamless implementation and customer communication.

Rental Rates Sheet Update

The updated Rental Rates sheet is currently being finalized and will be distributed by Monday. This delay is due to the need for system-generated price adjustments, ensuring accuracy and consistency across our offerings. We appreciate your patience as we finalize these adjustments.

Internal Rate Evaluations

In addition to the public-facing rate adjustments, we are also in the process of evaluating our Internal rates. Expect an update on this front within the next five days. We’re committed to maintaining a balance that supports both our operational efficiency and our commitment to offering competitive pricing.

No Changes to Planned Maintenance Pricing

We want to assure our customers that there will be no changes to our Planned Maintenance pricing at this time. Our goal is to continue providing exceptional service without additional financial burden on our clients.

Looking Forward

As we navigate these changes, our focus remains on providing high-quality service and support to all our clients. We’re here to assist with any questions or concerns you may have regarding these updates.

Austin Triumphs Again: Branch of the Quarter Award

Celebrating Consistent Excellence

It’s that exciting time again when we announce the winner of the coveted Branch of the Quarter Award. This quarter, the spotlight shines brightly on our Austin team, a name that has become synonymous with excellence in our contests.

A Remarkable Achievement

With an impressive score of 27, Austin has not only won this quarter’s award but has also achieved the second-highest score ever recorded in the history of this competition. This is a testament to their hard work, dedication, and relentless pursuit of excellence. Congratulations to the entire Austin team for your outstanding performance!

A Friendly Reminder

To our friends in DFW, it’s time to pass the torch—or in this case, the trophy—back to Austin. Your sportsmanship and competitive spirit make this contest one of the most anticipated events within our organization.

A Look at the Past Winners

The Branch of the Quarter Award has a rich history, celebrating the achievements of our teams across various locations. Here’s a look at the past winners:

YEAR     QTR      BRANCH

2018       Q4          Garland

2019       Q1          Houston

2019       Q2          Tulsa

2019       Q3          OKC

2019       Q4          Mansfield

2020       Q2          Longview

2020       Q3          Garland

2020       Q4          Kansas City

2021       Q1          OKC

2021       Q2          Tulsa

2021       Q3          San Antonio

2021       Q4          Kansas City

2022       Q1          DFW

2022       Q2          Austin

2022       Q3          OKC

2022       Q4          Austin

2023       Q1          Kansas City

2023       Q2          Austin

2023       Q3           DFW

2023       Q4           Austin

As we celebrate Austin’s latest victory, we also look forward to the continued excellence and spirited competition from all our branches. Here’s to pushing boundaries, exceeding expectations, and achieving even greater success in the future.

To everyone who has contributed to these achievements, your dedication and hard work have not gone unnoticed. Congratulations, and let’s keep the momentum going!

Reflecting on the Generac Industrial Dealership Meeting: A Commitment to Excellence

By Jeremy Lewis, President, Clifford Power Systems, Inc.

A Gathering of Minds

A few weeks ago, my colleague Chris Smith and I had the privilege of attending an exclusive Generac Industrial Dealership meeting. With an intentional limitation of two representatives per dealership, the aim was clear from the outset: to foster meaningful dialogue directly with Generac’s leadership, rather than sit through a series of presentations. This intimate setting proved to be a fertile ground for discussions centered on improvement and innovation.

Quality at the Forefront

The resounding theme of the meeting was quality. Generac’s dedication to enhancing this aspect was palpable, a commitment not just spoken but demonstrated. Their resolve to elevate the standards by which they operate was a reassuring takeaway for all in attendance.

A Voice for the Dealerships

It might come as news to some that I am a proud member of the Generac Dealership Council, established in 2023. Our mandate is to aggregate the collective insights and suggestions from all dealerships, channeling them into actionable areas of focus for Generac. Last year, our concerted efforts zeroed in on several critical areas:

• Enhancing Lead Time Accuracy: Urging immediate communication on any schedule changes to manage expectations better.
• Elevating Quality and Responsiveness: Generac has expanded its Quality Control team in response to field issues, aiming for swift and effective resolutions.
• Reducing Technical Support Wait Times: A personal mission of mine, which has led to increased control numbers and a bolstered support staff to better manage inquiries.

Investing in the Future

Generac’s investment in the industrial sphere of their business remains robust and unwavering. The unveiling of a new production plant, expanded engineering test bays, and the introduction of new products underscore their commitment to innovation. This month’s expansion of the TX transfer switches lineup is a testament to their forward-thinking approach.

A Celebratory Conclusion

The meeting culminated in an awards ceremony that filled us with pride as Clifford Power Systems was frequently mentioned among the nominees. Our victory in securing the “Outstanding Product Support” award was not just a win for us but a testament to the hard work and dedication of our Service Team. This accolade reflects our team’s relentless pursuit of excellence in warranty service, national sales commissioning, and account servicing.

This recognition, previously earned in 2010 and 2019, is a milestone that underscores our enduring commitment to quality and service excellence.

In Conclusion

The strides we’ve made and continue to make in partnership with Generac are a source of great pride for us at Clifford Power Systems. Our collective journey is one of relentless pursuit of excellence, a path that we tread with unwavering dedication. To the entire team, your efforts and achievements resonate far and wide, propelling us toward a future filled with promise and potential.

To greater achievements and beyond—great work, everyone!